We're available to answer your questions and provide you with the information that you need. Check your membership status, check a claim, or ask us a question.

If you are a First Choice VIP Care (HMO-SNP) member:

Contact us by phone, mail, or email:

• Phone
  1-888-996-0499 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Fax
  1-855-236-9284.
• Email
  You can contact us by using our secure contact form.
• Mail
  First Choice VIP Care
  Member Services
  P.O. Box 7183
  London, KY 40742-7183

If you are not a First Choice VIP Care member:

• A First Choice VIP Care Customer Service representative will answer your questions. Call us toll-free at 1- 833-961-3723 (TTY 711).
  • October 1 – March 31: 8 a.m. – 8 p.m., seven days a week.
  • April 1 – September 30: 8 a.m. – 8 p.m., Monday through Friday.

If you are a broker, call C.C.C. Broker Support at 1-833-961-3722.

If you are a provider:

Contact us by phone or email:

• Phone:
  Call Provider Services at 1-888-978-0151, Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
• Email:
  You can contact us by using our secure form.

Recursos en Español

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-996-0499 (TTY 711).

Para informacion en Español, por favor llame al department de atencione al cliente de First Choice VIP Care (HMO-SNP).

The Notice of Availability (NOA) (PDF) under Section 1557 of the Affordable Care Act (ACA) informs individuals that our health plan will provide free language assistance and auxiliary aids or services for those with Limited English Proficiency (LEP) or disabilities.